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225px;display:grid}.conversation-main{min-width:0;padding:18px}.conversation-date{text-align:center;margin:0 0 18px;font-size:10px}.conversation-messages{gap:14px;display:grid}.conversation-messages .ticket-message{border:1px solid var(--line);border-radius:12px;padding:16px}.ticket-message.email_out{background:#f4fcff}.message-meta{gap:7px;font-size:11px}.message-meta .badge{font-size:9px}.message-body{font-size:12px;line-height:1.8}.knowledge-aside{background:#fafafa;border-left:1px solid #f0f0f1;min-width:0;padding:18px 14px}.knowledge-aside>h3{color:#71717a;margin-bottom:12px;font-size:11px}.knowledge-suggestion{justify-items:start;gap:9px;margin-bottom:12px;padding:13px;display:grid}.knowledge-suggestion>a:not(.text-button){color:var(--ink);overflow-wrap:anywhere;font-size:12px}.knowledge-suggestion .badge{background:var(--brand-light);color:#007ba8;font-size:9px}.knowledge-suggestion .text-button{color:#007ba8;text-align:left}.ticket-context{margin-top:24px}.ticket-context h3{color:var(--muted);margin-bottom:10px;font-size:11px}.ticket-context .history-item{overflow-wrap:anywhere;font-size:10px}.ticket-context .hint{font-size:10px}.note-composer{border:1px solid var(--line);background:#fff;border-radius:12px;gap:10px;margin-top:20px;padding:14px}.composer-heading{border-bottom:1px solid #f0f0f1;justify-content:space-between;align-items:center;padding-bottom:10px;display:flex}.composer-tab{color:#fff;background:#27272a;border-radius:999px;padding:5px 10px;font-size:11px}.note-composer textarea{border:0;min-height:150px;padding:8px 0}.workspace-admin{gap:20px;margin-top:18px;font-size:11px;display:flex}.library-metrics{grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin-bottom:18px;display:grid}.library-metric{color:var(--ink);padding:14px 16px;display:grid}.library-metric span{color:var(--muted);font-size:11px}.library-metric strong{letter-spacing:-.6px;font-size:24px;line-height:1.6}.library-metric small{color:var(--muted);font-size:10px}.library-workspace{grid-template-columns:230px minmax(0,1fr);align-items:start;gap:22px;display:grid}.library-workspace>*{min-width:0}.library-structure h2{font-size:13px}.library-structure nav{gap:2px;padding:12px;display:grid}.library-structure nav a{white-space:normal;border:0;border-radius:7px;justify-content:space-between;align-items:center;gap:12px;padding:10px;font-size:11px;display:flex}.library-structure nav a[aria-current]{background:var(--brand-light)}.library-structure nav span{flex-shrink:0;font-size:10px}.library-filters{border-bottom:1px solid var(--line);margin-bottom:0}.library-list-heading{background:#fafafa;justify-content:space-between;align-items:center;gap:12px;padding:12px 20px;font-size:10px;display:flex}.library-article{border-bottom:1px solid #f0f0f1;align-items:center;gap:14px;padding:18px 20px;display:flex}.library-article:hover{background:#f8fdff}.article-icon{width:36px;height:40px;color:var(--brand-dark);background:#f4fcff;border:1px solid #deeff7;border-radius:7px;flex-shrink:0;justify-content:center;align-items:center;font-size:20px;display:inline-flex}.library-article-copy{flex:1;min-width:0}.library-article-copy>a{overflow-wrap:anywhere;font-size:13px}.library-article-copy .hint{margin-top:4px;font-size:10px}.article-badges{justify-items:end;gap:5px;display:grid}.article-badges .badge{font-size:9px}.library-workspace .pagination{padding:16px}.sr-only{clip:rect(0, 0, 0, 0);white-space:nowrap;border:0;width:1px;height:1px;margin:-1px;padding:0;position:absolute;top:0;left:0;overflow:hidden}@media (max-width:1150px){.header-inner>nav{flex-basis:auto;order:0;overflow:visible}.account-name{max-width:130px}.inbox-panes{grid-template-columns:300px minmax(0,1fr)}.conversation-grid{grid-template-columns:minmax(0,1fr)}.knowledge-aside{border-left:0;border-top:1px solid var(--line)}.knowledge-suggestion{vertical-align:top;width:min(100%,240px);margin-right:10px;display:inline-grid}.ticket-context{margin-top:18px}.workspace-tabs{flex-basis:auto;order:0}.library-structure nav{order:0}}@media (max-width:800px){.header-inner>nav{flex-basis:100%;order:3}.account .header-new-ticket{display:none}.inbox-panes{grid-template-columns:minmax(0,1fr)}.conversation-list{border-right:0;border-bottom:1px solid var(--line);max-height:320px}.conversation-header{padding:16px}.conversation-main{padding:14px}.conversation-heading{align-items:start}.conversation-heading .ticket-actions{justify-content:end}.ticket-properties .field{min-width:120px;max-width:none}.workspace-tabs{flex-direction:row}.workspace-tabs-row>.hint{display:none}.workspace-filters .field{min-width:120px}.workspace-filters .grow{flex-basis:100%}.library-metrics{grid-template-columns:repeat(2,minmax(0,1fr))}.library-workspace{grid-template-columns:minmax(0,1fr);gap:14px}.library-structure nav{display:flex;overflow:auto}.library-structure nav a{white-space:nowrap;flex-shrink:0}.library-structure .panel-heading{display:none}.library-list-heading{flex-wrap:wrap}.library-article{flex-wrap:wrap;gap:10px;padding:15px}.library-article-copy{flex-basis:calc(100% - 55px)}.article-badges{flex:1;justify-content:start;display:flex}.workspace-menu-items{left:0;right:auto}}@media (max-width:480px){.workspace-filters .field{flex-basis:calc(50% - 10px);width:auto;min-width:0}.workspace-filters .grow{flex-basis:100%}.heading-inline>.hint{display:none}.layout-switch a{padding:4px 8px}.conversation-heading{flex-wrap:wrap}.conversation-heading .ticket-actions{justify-content:start}.requester .ticket-email{overflow-wrap:anywhere}.message-meta time{flex-basis:100%;margin-left:0}.workspace-menu-items{left:auto;right:0}}.topic{grid-template-columns:22px minmax(0,1fr);gap:4px 10px;padding:20px;display:grid}.topic .folder-icon{color:#52525b;grid-row:1/3;font-size:20px;line-height:1.5}.topic h3{margin:0;font-size:13px}.topic p{grid-column:2;font-size:10px}.help-hero{padding:32px 25px}.help-hero h1{font-size:29px}.help-contact{justify-content:space-between;align-items:center;gap:20px;margin-top:24px;padding:22px;display:flex}@media (max-width:480px){.help-contact{flex-wrap:wrap}}.conversation-messages{scrollbar-gutter:stable;max-height:560px;overflow:auto}.ticket-context{max-height:440px;overflow:auto}.ticket-list-table td:nth-child(2){overflow-wrap:anywhere;min-width:260px;max-width:480px}.ticket-checkbox{width:16px;height:16px;accent-color:var(--brand);cursor:pointer;flex-shrink:0;margin:0}.ticket-checkbox:focus-visible{outline:2px solid var(--brand);outline-offset:3px}.ticket-selection-toolbar{border-bottom:1px solid var(--line);background:#fafafa;flex-wrap:wrap;align-items:center;gap:10px;padding:12px 14px;display:flex}.ticket-select-all{color:var(--muted);cursor:pointer;align-items:center;gap:9px;font-size:11px;display:flex}.ticket-selection-toolbar .text-button{margin-left:auto;font-size:11px}.ticket-bulk-actions,.ticket-bulk-actions form{flex-wrap:wrap;align-items:end;gap:8px;min-width:0;display:flex}.ticket-bulk-actions{flex-basis:100%}.ticket-bulk-actions .field{flex:1;min-width:100px;font-size:10px}.ticket-bulk-actions form{flex:100%}.ticket-bulk-actions :is(select,input){width:100%;min-width:0;min-height:34px;padding:7px 8px;font-size:11px}.ticket-bulk-actions .button{min-height:34px;padding:7px 10px;font-size:11px}.ticket-selection-toolbar .alert{flex-basis:100%;margin:0}.selectable-conversation{padding-left:43px;position:relative}.selectable-conversation>.ticket-checkbox{position:absolute;top:17px;left:13px}.selectable-conversation:has(>.ticket-checkbox:checked){background:var(--brand-light)}.ticket-list-table tr:has(>.ticket-selection-cell .ticket-checkbox:checked){background:var(--brand-light)}.ticket-list-table .ticket-selection-cell{width:40px;min-width:40px;max-width:40px;padding-inline:12px}.list-layout .ticket-bulk-actions,.list-layout .ticket-bulk-actions form{flex:1}.list-layout .ticket-bulk-actions .field{max-width:240px}@media (max-width:640px){.list-layout .ticket-bulk-actions,.list-layout .ticket-bulk-actions form{flex:100%}}.list-owner-form{flex-wrap:wrap;align-items:center;gap:7px;min-width:180px;display:flex}.list-owner-form .field{flex:1}.list-owner-form .button{min-height:34px;padding:6px 9px;font-size:10px}.list-owner-form .alert{flex-basis:100%;margin:0}.ticket-autosave-feedback{flex-basis:100%;grid-column:1/-1}.ticket-autosave-feedback .hint{margin:0}.email-original{color:var(--muted);margin-top:14px}.email-original summary{font-size:10px;font-weight:400}